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PROSERVICE BLOG

6 Things to Keep in Mind When Delivering Employee Feedback

Being a great leader means giving feedback that inspires growth and improves performance. It’s both essential to an...
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Why You Need to Concentrate on Customer Experience

By Ruth Erickson
No matter what type of business you manage, your customers’ experience is an important part of marketing. More likely than not, the way they experience your product and/or service can actually make or break your marketing efforts to new buyers.

How to Re-Energize Your Team

By Chris Wakukawa
A happy workforce is a productive workforce. Employees who are happy tend to work better, stay at their jobs longer, and produce higher quality results than those that are unhappy at work. And the benefits don’t end there. High-performing...

9 Questions to Ask Employees to Gain Actionable Feedback

By Michelle Steitz
Annual planning for next year is upon us. As you make decisions for the coming year, you’ll want to have a crystal clear understanding about where your employees stand. What do they think is working? What needs improvement?

How to Get Your Team to Listen, Engage, and Care

By Ruth Erickson
Ensuring that employees are engaged, invested in, and included is crucial for retaining talent and driving company growth. When it comes to internal communications, implementing the right tools and strategies can be an important factor for...

Soliciting and Receiving Feedback: How to Do It Well

By Michelle Steitz
Giving, receiving, and acting on employee feedback is essential for organizations that want to improve their company culture. Nearly 60% of surveyed employees and 72% of employees under 30 want feedback from their bosses daily or weekly,...

How to Prep Your Business for Hurricane Lane

By Ruth Erickson
UPDATE: As you may have heard, all ProService Hawaii offices will be closed on Friday, August 24 as the islands prepare for the worst of Hurricane Lane. As your client experience is still our top priority, if you have an HR-related issue on...

Sheila Heen, New York Times Best-selling Author, to Headline Fall Growth Series Event

By Ruth Erickson
Gaining feedback from within your organization is essential to learning, growing, and innovating, especially as your business scales. But giving, receiving, and using feedback can be challenging.

Making Plans for Next Year: Why Feedback and Candid Conversations Matter

By Ruth Erickson
Next year may seem like a world away, but from an annual planning perspective, it’s just around the corner. As we cruise into fall, many of us are thinking about annual planning for 2019. We’re assessing what worked well, what we’d like to do...

Why Gender Diversity is Great in the Workplace

By Michelle Leon-Guerrero
Here’s a math problem that doesn’t quite add up: There are over 6 million jobs available in the U.S. today, yet more and more females are leaving the workplace. Another variable to add to the equation is the fact that, according to Gallup, only...

Summer Reading: 6 Books on Becoming a Better Leader

By Michelle Steitz
Whether you’ve recently stepped into a leadership position or are looking to master the art of running a successful business, these six books share the skills necessary to become a more effective leader.

The Importance of Learning and Development Opportunities

By Michelle Steitz
In today’s business world, employees want more than a stable paycheck and decent living–they want fulfilling careers. That’s about more than money: People want to learn new skills and to understand how their work contributes to the company’s...

4 Common Mistakes That Drive Job Candidates Away from Small Businesses

By Chris Wakukawa
Finding the right people to hire–those with the right experience, skills, and growth potential–is challenging for businesses of all sizes. Even more for small businesses, the NIFB Small Business Optimism Index recently found that 88% of small...

Six Ways to Boost Customer Happiness

By Ruth Erickson
Did you know it’s much easier to keep a loyal customer than acquire a new one? Returning customers spend more and buy more often, and refer friends and family. In fact, according to Harvard Business Review, strengthening your customer...

Top 5 Tips to Get Fully Staffed: Key Insights From Our Summer 2018 Growth Series

By Ruth Erickson
Our summer Growth Series, “Get Fully Staffed: Finding & Keeping Great People", took place on June 27th with keynote speaker Eric Chester, with our largest audience ever. Eric has written six books about employee engagement, workplace culture, and...

New Innovations to Enhance the Benefits of Doing Business

By Ben Godsey
Building upon a nearly 25 year commitment of helping local businesses succeed, I’m thrilled today to announce the launch of new and enhanced services from ProService Hawaii that will further grow the benefits of doing business in the islands.

How to Effectively Onboard Employees Using Technology

By Chris Wakukawa
When an employee starts at a new job, they feel a range of emotions. They’re excited about what’s to come, nervous about what might happen, ready to take on new challenges, and worried about what might go wrong.

Six Factors to Consider When Building an Employee Engagement Program

By Ruth Erickson
When it comes to developing an employee engagement plan, the importance and necessity of it is enthusiastically agreed upon by most business owners—regardless of the industry or company size. Whether you own a restaurant, lead a team, or run a...

Ready, Set, Play: Four Activities to Build Better Teams

By Michelle Steitz
Team building, when it is done right, can unite people and boost team performance. When done the wrong way, it can create the opposite results.. Many of us have begrudgingly taken part of a trust fall or scavenger hunt with no real bonds formed...

6 Essentials to Make Sure Your Next Job Candidate Comes to Work for Your Business

By Chris Wakukawa
Finding the next hire for your business can feel like finding a needle in a haystack. In fact, the NIFB Small Business Optimism Index found in April 2018 that 88% of small businesses hiring or trying to hire reported few or no qualified...

What Steps Have You Taken to Reduce Healthcare Costs for Your Business?

By Michelle Leon-Guerrero
Healthcare costs can be a significant drain on many small businesses bottom line and are an important consideration when planning operating costs and budgets. Small businesses often struggle with attracting and retaining top talent when the costs...

We Before Me: 4 Ways to Build a Team-First Work Culture

By Ruth Erickson
As a manager, when you think of your workforce, there are two primary entities involved: the individual person and the collective team. But it’s the relationship between those two that is the most important.

4 Creative Ideas for Reducing Employee Churn

By Michelle Steitz
Many companies focus their efforts on hiring the best and brightest employees, but what about making sure the great ones you have stick around?

Can Diversity Help You Attract and Retain Employees?

By Ruth Erickson
Having employees from different backgrounds creates an enriched, engaged company culture that’s good for business. Even so, there’s a large wage gap in the U.S.– with women making 20% less than their male counterparts. Additionally, racial wealth...

How to Write Job Descriptions That Attract the Right Candidates

By Trisha Nomura
Attracting the best candidate means creating the perfect job description. You want an employee that will step into the office and get along with their coworkers, know how to get the job done and be able to bring new insights and ideas to the...

What Hawaii Business Owners Can Learn From Other Businesses’ Parental Leave Policies

By Michelle Leon-Guerrero
With all the recent buzz around the advancement of Hawaii’s paid family leave legislation passing through the House and Senate, with the addition of a study to conduct a thorough analysis on the best way to frame the law awaiting the Governor’s...

Hear Me Out: How to Really Listen to Your Employees

By Ruth Erickson
It can be challenging to keep a consistent pulse and tune into what your employees are thinking (instead of what you think they are thinking.) Getting their feedback is important and responding to their needs, their ideas, and their suggestions...

Cultivate Engaged Employees With These Five Mad Libs

By Ruth Erickson
When I participate in leadership forums, it’s not uncommon to hear similar questions float to the top of the discussion: How can I motivate my employees? What tips do you have to encourage and show my team I appreciate them? What’s the best way...

Making it Personal: How Positive Employee Relationships Impact Your Business

By Trisha Nomura
Whether you run a restaurant, manage a business, or own a shop, you can sense when there is tension in the air amongst co-workers. Answers are curt; service is affected; the days are long.

5 Steps to Launching an Employee Coaching Program

By Ruth Erickson
What if your company could teach employees new skills, develop leadership skills, and improve overall satisfaction...for free? I’m willing to bet you would jump at the chance to get this in place. Well, with an employee coaching program, you can.

8 Simple Ways to Invest in the Well-Being of Your Employees

By Trisha Nomura
When you feel good, you perform well. Whether that’s physically, emotionally, or mentally, wellness plays a critical role in overall performance. And while this is commonly known amongst athletes, taking care of your well-being actually...

10 Ways to Recognize Employees for Under $30

By Ruth Erickson
Just like your people, rewards are not all created equal. But the undertone of all rewards is the same: A job well done. Great work. We appreciate you.

7 Pitfalls to Avoid When Disciplining Employees

By Samantha Switalski
Management is a tough job! From motivating employees to handling customer complaints - there’s never a dull moment when it comes to running a company. You love to see your employees succeed, but when they make mistakes, what’s your course of...

The Value of Investing in Your Employees

By Samantha Switalski
In today’s modern workplace, investing in your employees is critical to your success. At ProService Hawaii, we’ve found that employers who invest in the growth and development of their employees are more likely to attract the most talented...

5 HR Rules Every New Business Must Know

By Samantha Switalski
Congratulations! You’ve taken the leap into small business ownership, started growing, and now you’re ready to scale your team. At ProService, we understand that coordinating the administrative details of your business is no easy task, especially...

How to Keep Your Best Employees

By Jody Aadland
Below is an excerpt from ProService Hawaii’s latest ebook “Employee Retention in Hawaii: Strategies and Insights for Small Businesses”. We spoke with 5 local employers who have implemented innovative, successful employee retention programs and...

Is a PEO Right For You?

By Jody Aadland
THE OLD WAY of running a small business   Traditionally, many small business owners in Hawaii were struggling to keep up with all the paperwork a growing company requires. From payroll and administration to employee health and retirement benefits...

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