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PROSERVICE BLOG

Six Ways to Boost Customer Happiness

Did you know it’s much easier to keep a loyal customer than acquire a new one? Returning customers spend more and buy...
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Ruth Erickson

ABOUT THE AUTHOR

With more than 17 years of experience working across and managing high-performing teams, Ruth’s passion is for leading and motivating members to be change agents. She is currently the Director of Marketing at ProService Hawaii. Before joining ProService, Ruth held various leadership roles at Microsoft in marketing and product organizations.

Recent Posts

Top 5 Tips to Get Fully Staffed: Key Insights From Our Summer 2018 Growth Series

By Ruth Erickson
Our summer Growth Series, “Get Fully Staffed: Finding & Keeping Great People", took place on June 27th with keynote speaker Eric Chester, with our largest audience ever. Eric has written six books about employee engagement, workplace culture, and...

Six Factors to Consider When Building an Employee Engagement Program

By Ruth Erickson
When it comes to developing an employee engagement plan, the importance and necessity of it is enthusiastically agreed upon by most business owners—regardless of the industry or company size. Whether you own a restaurant, lead a team, or run a...

We Before Me: 4 Ways to Build a Team-First Work Culture

By Ruth Erickson
As a manager, when you think of your workforce, there are two primary entities involved: the individual person and the collective team. But it’s the relationship between those two that is the most important.

Can Diversity Help You Attract and Retain Employees?

By Ruth Erickson
Having employees from different backgrounds creates an enriched, engaged company culture that’s good for business. Even so, there’s a large wage gap in the U.S.– with women making 20% less than their male counterparts. Additionally, racial wealth...

Hear Me Out: How to Really Listen to Your Employees

By Ruth Erickson
It can be challenging to keep a consistent pulse and tune into what your employees are thinking (instead of what you think they are thinking.) Getting their feedback is important and responding to their needs, their ideas, and their suggestions...

Cultivate Engaged Employees With These Five Mad Libs

By Ruth Erickson
When I participate in leadership forums, it’s not uncommon to hear similar questions float to the top of the discussion: How can I motivate my employees? What tips do you have to encourage and show my team I appreciate them? What’s the best way...

5 Steps to Launching an Employee Coaching Program

By Ruth Erickson
What if your company could teach employees new skills, develop leadership skills, and improve overall satisfaction...for free? I’m willing to bet you would jump at the chance to get this in place. Well, with an employee coaching program, you can.

10 Ways to Recognize Employees for Under $30

By Ruth Erickson
Just like your people, rewards are not all created equal. But the undertone of all rewards is the same: A job well done. Great work. We appreciate you.

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