payroll-banner-img

PROSERVICE BLOG

Sheila Heen, New York Times Best-selling Author, to Headline Fall Growth Series Event

by Ruth Erickson | August 22, 2018

Gaining feedback from within your organization is essential to learning, growing, and innovating, especially as your business scales. But giving, receiving, and using feedback can be challenging.


On September 19, our fall Growth Series event, “Build a Healthy Feedback Culture, will focus on fueling your business growth through healthy feedback. In this final Growth Series of 2018, we’re excited to announce Sheila Heen, New York Times best-selling author, as our keynote speaker.


We couldn’t be more thrilled to welcome Heen to the islands. She’s provided training for the Obama Administration, and her work on improving the quality of your feedback conversations has been featured in Forbes, Fast Company, NPR, Quartz, and the Harvard Business Review, and on shows as diverse as The Oprah Winfrey Show to CNBC’s Power Lunch.

 

Who is Sheila Heen?

Sheila is the Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School. No stranger to challenges in business climates, Sheila often works with executive teams to help them work through conflict, repair relationships, and make decisions together. Her clients include MITRE, BAE Systems, HSBC, Tatweer of Dubai, Unilever, the Federal Reserve Bank, Standard Bank of South Africa, Merck, and numerous family businesses.


For the last twenty years, Sheila has been with the Harvard Negotiation Project, developing negotiation theory and practice. Sheila is co-author of the New York Times best-sellers Difficult Conversations: How to Discuss What Matters Most (Penguin 2000), and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood) (Viking/Penguin 2014).


What will she be speaking about?

Sheila’s keynote will focus on how healthy feedback can help an organization grow. She will unpack how you can improve the quality of your feedback conversations by understanding the reactions we all have to the feedback we get from bosses, colleagues, spouses and friends.


She’ll cover challenges, common misconceptions, and practical tips for leaders to use within their businesses to make feedback more effective – at all levels. If you’re wondering how to use feedback for annual planning, innovation, or employee happiness, Heen’s talk is a must-listen.


What are Growth Series events all about?

Growth Series are free, quarterly interactive learning experiences that feature industry-leading speakers and networking opportunities. Catered to our clients and the broader local business community, we host these events to inspire business leaders and provide them with tools and resources to take their organizations to the next level.


Our summer Growth Series, “Get Fully Staffed: Finding & Keeping Great People", took place on June 27 with keynote speaker Eric Chester, with our largest audience ever. But if you missed our summer event, you’re in luck — here are our Top 5 Tips to Get Fully Staffed: Key Insights From Our Summer 2018 Growth Series.


To learn more about our fall Growth Series with Sheila Heen: Visit our event page and use the offer code GS2018 to register for the event.

 

Ruth Erickson

ABOUT THE AUTHOR

With more than 17 years of experience working across and managing high-performing teams, Ruth’s passion is for leading and motivating members to be change agents. She is currently the Director of Marketing at ProService Hawaii. Before joining ProService, Ruth held various leadership roles at Microsoft in marketing and product organizations.