Michelle Steitz serves as ProService's Service Team Executive, where she works collaboratively to develop, lead and execute the vision and strategies of ProService. Her talent for hiring, training, and developing customer service talent allows ProService to deliver the absolute best, most consistent, accurate, responsive and caring service experience to Hawaii's employers. Prior to joining ProService, Michelle worked as a Merchandise Manager at Walmart, and before that quickly made her way through the ranks of JCPenny, starting off as a Commission Sales Associate and graduating to VP, Corporate Talent Acquisition. Michelle is a graduate of the University of Arizona.
Hawaii has been seeing record-low unemployment, with the unemployment rate staying below 3 percent, for the past three years, and employers across the country are fighting for talent in a candidate-driven market. Attracting good people in a strong...
Do you have a “Best Boss Ever” mug on your desk? Or did your staff bring in treats to thank you for your leadership last October? National Boss Day is commonly celebrated across offices, but what about honoring your employees for their hard work?
It’s an old saying that the only constant is change—and that certainly applies to the world of HR. Even as employers are still getting used to changes like tax reform and Hawaii’s new “salary history ban”, it’s important to keep looking forward and...
According to the National Association of Women Business Owners, women-owned businesses account for 31% of all privately-held firms in the United States. That number jumps a bit to 37.5% for women-owned firms in Hawaii, according to a recent census ...
Giving feedback can result in difficult conversations at times. It can be easy for managers to miscommunicate or deliver feedback without enough empathy, just as it can be easy for employees to become defensive.
Annual planning for next year is upon us. As you make decisions for the coming year, you’ll want to have a crystal clear understanding about where your employees stand. What do they think is working? What needs improvement?
Giving, receiving, and acting on employee feedback is essential for organizations that want to improve their company culture. Nearly 60% of surveyed employees and 72% of employees under 30 want feedback from their bosses daily or weekly, according...
Whether you’ve recently stepped into a leadership position or are looking to master the art of running a successful business, these six books share the skills necessary to become a more effective leader.
In today’s business world, employees want more than a stable paycheck and decent living–they want fulfilling careers. That’s about more than money: People want to learn new skills and to understand how their work contributes to the company’s success.
Team building, when it is done right, can unite people and boost team performance. When done the wrong way, it can create the opposite results.. Many of us have begrudgingly taken part of a trust fall or scavenger hunt with no real bonds formed...
