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PROSERVICE BLOG

4 Performance Management Best Practices for Employee Satisfaction

According to a survey conducted by Energage, two-way communication is the largest differentiator in the leading...
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Five Ways to Advance Your Leadership Skills in 2019

By Ruth Erickson
Better leaders create better teams, which results in greater efficiency, productivity, and confidence. But becoming a more effective leader requires spending time and resources on learning and developing your skills.

9 Podcasts for Small Business Owners

By Ruth Erickson
From business management books to leadership seminars, there are a vast variety of ways for small business owners to learn best practices from the experts. And with smartphones readily available, it’s easy to download and listen to actionable...

Building a Culture of Feedback: Key Insights From Our Fall 2018 Growth Series

By Ruth Erickson
Our fall Growth Series event, “Build a Healthy Feedback Culture,” took place on September 19 and featured Sheila Heen, New York Times best-selling author, as our keynote speaker. We couldn’t have been more thrilled to welcome her to the islands.

5 Things to Do After a Difficult Conversation at Work

By Michelle Steitz
Giving feedback can result in difficult conversations at times. It can be easy for managers to miscommunicate or deliver feedback without enough empathy, just as it can be easy for employees to become defensive.

6 Things to Keep in Mind When Delivering Employee Feedback

By Ruth Erickson
Being a great leader means giving feedback that inspires growth and improves performance. It’s both essential to an employee’s individual growth and development but also to the health and well-being of your company. Contrary to what you might...

Why You Need to Concentrate on Customer Experience

By Ruth Erickson
No matter what type of business you manage, your customers’ experience is an important part of marketing. More likely than not, the way they experience your product and/or service can actually make or break your marketing efforts to new buyers.

How to Re-Energize Your Team

By Chris Wakukawa
A happy workforce is a productive workforce. Employees who are happy tend to work better, stay at their jobs longer, and produce higher quality results than those that are unhappy at work. And the benefits don’t end there. High-performing...

9 Questions to Ask Employees to Gain Actionable Feedback

By Michelle Steitz
Annual planning for next year is upon us. As you make decisions for the coming year, you’ll want to have a crystal clear understanding about where your employees stand. What do they think is working? What needs improvement?

How to Get Your Team to Listen, Engage, and Care

By Ruth Erickson
Ensuring that employees are engaged, invested in, and included is crucial for retaining talent and driving company growth. When it comes to internal communications, implementing the right tools and strategies can be an important factor for...

Soliciting and Receiving Feedback: How to Do It Well

By Michelle Steitz
Giving, receiving, and acting on employee feedback is essential for organizations that want to improve their company culture. Nearly 60% of surveyed employees and 72% of employees under 30 want feedback from their bosses daily or weekly,...

How to Prep Your Business for Hurricane Lane

By Ruth Erickson
UPDATE: As you may have heard, all ProService Hawaii offices will be closed on Friday, August 24 as the islands prepare for the worst of Hurricane Lane. As your client experience is still our top priority, if you have an HR-related issue on...

Sheila Heen, New York Times Best-selling Author, to Headline Fall Growth Series Event

By Ruth Erickson
Gaining feedback from within your organization is essential to learning, growing, and innovating, especially as your business scales. But giving, receiving, and using feedback can be challenging.

Making Plans for Next Year: Why Feedback and Candid Conversations Matter

By Ruth Erickson
Next year may seem like a world away, but from an annual planning perspective, it’s just around the corner. As we cruise into fall, many of us are thinking about annual planning for 2019. We’re assessing what worked well, what we’d like to do...

Summer Reading: 6 Books on Becoming a Better Leader

By Michelle Steitz
Whether you’ve recently stepped into a leadership position or are looking to master the art of running a successful business, these six books share the skills necessary to become a more effective leader.

The Importance of Learning and Development Opportunities

By Michelle Steitz
In today’s business world, employees want more than a stable paycheck and decent living–they want fulfilling careers. That’s about more than money: People want to learn new skills and to understand how their work contributes to the company’s...

How to Effectively Onboard Employees Using Technology

By Chris Wakukawa
When an employee starts at a new job, they feel a range of emotions. They’re excited about what’s to come, nervous about what might happen, ready to take on new challenges, and worried about what might go wrong.

6 Factors for Your Engagement Program

By Ruth Erickson
When it comes to developing an employee engagement plan, the importance and necessity of it is enthusiastically agreed upon by most business owners—regardless of the industry or company size.

Ready, Set, Play: Four Activities to Build Better Teams

By Michelle Steitz
Team building, when it is done right, can unite people and boost team performance. When done the wrong way, it can create the opposite results.. Many of us have begrudgingly taken part of a trust fall or scavenger hunt with no real bonds formed...

What Steps Have You Taken to Reduce Healthcare Costs for Your Business?

By Michelle Leon-Guerrero
Healthcare costs can be a significant drain on many small businesses bottom line and are an important consideration when planning operating costs and budgets. Small businesses often struggle with attracting and retaining top talent when the costs...

We Before Me: 4 Ways to Build a Team-First Work Culture

By Ruth Erickson
As a manager, when you think of your workforce, there are two primary entities involved: the individual person and the collective team. But it’s the relationship between those two that is the most important.

4 Creative Ideas for Reducing Employee Churn

By Michelle Steitz
Many companies focus their efforts on hiring the best and brightest employees, but what about making sure the great ones you have stick around?

Can Diversity Help You Attract and Retain Employees?

By Ruth Erickson
Having employees from different backgrounds creates an enriched, engaged company culture that’s good for business. Even so, there’s a large wage gap in the U.S.– with women making 20% less than their male counterparts. Additionally, racial wealth...

Hear Me Out: How to Really Listen to Your Employees

By Ruth Erickson
It can be challenging to keep a consistent pulse and tune into what your employees are thinking (instead of what you think they are thinking.) Getting their feedback is important and responding to their needs, their ideas, and their suggestions...

Cultivate Engaged Employees With These 5 Mad Libs

By Ruth Erickson
When I participate in leadership forums, it’s not uncommon to hear similar questions float to the top of the discussion: How can I motivate my employees? What tips do you have to encourage and show my team I appreciate them? What’s the best way...

Making it Personal: How Positive Employee Relationships Impact Your Business

By Trisha Nomura
Whether you run a restaurant, manage a business, or own a shop, you can sense when there is tension in the air amongst co-workers. Answers are curt; service is affected; the days are long.

Your 5 Step Guide to an Employee Coaching Program

By Ruth Erickson
What if your company could teach employees new skills, develop leadership skills, and improve overall satisfaction...for free? I’m willing to bet you would jump at the chance to get this in place. Well, with an employee coaching program, you can.

7 Pitfalls to Avoid When Disciplining Employees

By Samantha Switalski
Management is a tough job! From motivating employees to handling customer complaints - there’s never a dull moment when it comes to running a company. You love to see your employees succeed, but when they make mistakes, what’s your course of...

The Value of Investing in Your Employees

By Samantha Switalski
In today’s modern workplace, investing in your employees is critical to your success. At ProService Hawaii, we’ve found that employers who invest in the growth and development of their employees are more likely to attract the most talented...

Is a PEO Right For You?

By Jody Aadland
Do you struggle to keep up with all the paperwork running a business requires? From payroll and administration, to employee health and retirement benefits, to workers' compensation insurance, state and federal compliance issues, and even worker...